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Thank you for visiting and shopping at www.layerorigin.com. The following are the terms and conditions that make up our Shipping and Return Policy.
Shipment processing time
All orders are processed within 1-2 business days. Orders are not shipped on weekends or holidays. If we experience a high volume of orders, shipments may be delayed by 1-2 days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
Shipping rates & delivery estimates
Standard Ground Shipping 2-5 business days
$4.99 on Orders < $45.00; Free on Orders > $45.00
*Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses in the U.S.
www.layerorigin.com ships to addresses within the United States., U.S. Territories, and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.
Damages
www.layerorigin.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us for a full refund or a replacement. Please save all packaging materials and damaged goods and take photos.
U.S. Return
If you are not entirely satisfied with your purchase, please contact us at support@layerorigin.com and provide your order ID. Your return will be guaranteed if you contact us within 30 days of receiving your product (limited to 2 units per order).
The customer will be responsible for shipping the products back to us. Additionally, a 20% restocking fee will be applied to all returned items to cover the original shipping and restocking costs.
If you are a first-time customer and are not sure if HMO is a good fit for you, you can order our sample pack here.
International Return
If you are not entirely satisfied with your purchase, please contact us at support@layerorigin.com and provide your order ID. You will be responsible for shipping the products back to us. The original shipping cost of international orders is not refundable.
Refunds
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
International Shipping (by USPS First Class):
Countries we directly ship to: Canada, Australia, United Kingdom, Germany, France, Sweden, Switzerland, Netherland, and New Zealand.
If your country is not listed above, you can use a third-party freight forwarder to ship our products to your destination, for example: https://www.stackry.com/en
International Distributors:
Customs, Duties and Taxes
www.layerorigin.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). For example, E.U. countries charge ~20% of tariff for products shipped from the United States. Customer will be asked to pay for the tariff by custom officials before UPS/DHL/USPS can release and deliver the product.
Contact Us
If you have any questions on how to return your item to us, contact us at support@layerorigin.com